Refund policy
If a piece isn't right, you have 14 days from the day it arrives to start a return — from anywhere in the world.
What can be returned
- Unworn, unwashed, with tags attached and in its original packaging.
- Full-price apparel and sets.
What can't
- Jewelry — for hygiene reasons, final sale.
- Made-to-order pieces — noted on the product page, final sale.
- Sale items — exchange or store credit only.
- Anything worn, marked, scented or damaged after delivery.
How to start a return
- Email hello@brumaboutique.com or message us on Zalo within 14 days of delivery, with your order number and the piece(s) you'd like to return.
- We'll reply within 2 business days with return instructions and the address for your country.
- Send it back within 7 days of getting those instructions.
Who pays for return shipping
- Faulty or wrong item: we cover it, and we'll refund your original shipping too.
- Change of mind: you cover return postage. Use a tracked service — we can't refund a parcel that doesn't reach us. Original shipping charges aren't refunded.
- Any duties or taxes you paid may be reclaimable from your local customs authority; Bruma can't refund these directly.
Refunds
Once your return arrives and passes a quick check, we refund to your original payment method within 5–10 business days. Your bank may take a few days more to show it.
Exchanges
The fastest way to exchange is to return the piece for a refund and place a new order. If you'd like a different size of the same piece, tell us when you start the return and we'll hold it where we can.
Faulty items
Every piece is hand-made and checked before it ships. If something arrives with a making fault, send us a photo within 7 days of delivery and we'll repair, replace or refund it — your choice — at no cost to you. Hand-made pieces carry small natural variations; these aren't faults.